An Overview of Avatar
Avatar, developed by DataH2O, is an advanced AI-powered training solution. It has been designed to elevate how contact centres and customer-facing teams build communication skills. The platform simulates realistic customer interactions, enabling agents to practise managing objections, handling complex conversations, and improving sales capabilities in a controlled, risk-free environment.
By recreating challenging, real-world scenarios, Avatar helps employees build confidence, strengthen decision-making, and improve overall performance without relying heavily on manual coaching. Training teams can integrate Avatar into existing programmes, scale sessions easily, and deliver consistent, high-quality development across multiple locations.
How we helped
Coding Sprint partnered with DataH2O to design and develop the complete platform infrastructure that enables Avatar’s AI-driven capabilities to function effectively. We deployed the platform via GCP App Engine, which strengthened security and provided auto-scaling to support growing user demands.
AI API integration
We integrated Avatar’s conversational AI engine into a stable and scalable system. Our team built the API architecture necessary for the AI model to deliver responsive, realistic training simulations.
Frontend development
Using React.js, we created clean, intuitive dashboards for trainees and administrators. The interface allows users to manage scenarios, view progress, and navigate training content effortlessly.
Backend engineering
We designed a high-performance backend using Python and FastAPI to support fast processing, secure data flow, and seamless communication with the AI model.
Technologies implemented
Avatar runs on a robust, modern technology stack optimised for AI-powered workloads and real-time interactions.
Project features at a glance
Avatar required a modern, scalable platform to support its AI-driven training experience. Our development focused on performance, usability, and flexibility:
AI-powered conversation simulation
Configurable scenario management
Intuitive dashboards for trainees and admins
Scalable backend architecture
Secure hosting on Google Cloud Platform
Fast, responsive user experience
Our approach
To bring an advanced training solution like Avatar to life, a strategic and structured delivery plan was essential. We created a milestone-driven roadmap to keep the development process focused, transparent, and running smoothly.
Need
DataH2O needed a development partner to transform its AI concept into a stable, enterprise-ready platform. The solution required strong UI/UX, secure and scalable backend structures, and seamless integration with the AI model.
Solution
Coding Sprint developed an intuitive React-based interface and a high-performance Python backend using FastAPI. We integrated the AI engine through a dedicated API layer and deployed the entire system on Google Cloud Platform. This powered long-term scalability and reliability.
Outcome
Avatar now delivers dynamic, AI-driven training experiences that allow employees to practise complex conversations in a safe environment. The platform scales effortlessly, supports continuous enhancement, and provides measurable improvements in employee readiness and operational performance.
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